How to Integrate ActiveCampaign with Convertri (Complete API Guide)

Learn how to connect ActiveCampaign to Convertri using the API URL and Key. This guide covers setup, troubleshooting, mapping, and best practices.

Why Integrate ActiveCampaign with Convertri

Integrating ActiveCampaign with Convertri enables you to automatically send leads from your landing pages to your email lists, apply tags, and trigger automations in real-time.

This guide walks you through the process - from finding your API credentials to testing, troubleshooting, and safely managing your integration.

Note: This integration is available only on Convertri's Pro-level and Agency plans and requires a valid ActiveCampaign account with API access.

What You Need Before You Start

Before connecting ActiveCampaign to Convertri, make sure the following requirements are met:

• A Convertri Pro-level or Agency account
• An active ActiveCampaign account with API access enabled
• Permission to access Developer settings (authenticated user access)
• At least one ActiveCampaign list, tag, or automation
• A Convertri page with a configured form

Required Privileges & Plan Types

Your ActiveCampaign user must be an authenticated user with permission to view API credentials. Without this access, requests to the API may fail or return a missing or invalid parameter error.

How to Find Your ActiveCampaign API Key

To connect Convertri, you’ll need two credentials from your ActiveCampaign account:

• API URL
• API Key

Where to Find the API URL and Key

1. Log in to your ActiveCampaign account
2. Click Settings (gear icon in the left-hand menu)
3. Select Developer
4. Copy both the API URL and API key.

These credentials identify the requested resource and confirm that Convertri is authorized to send data to your account.

Best Practices for API Security

• Never share your API key publicly
• Store credentials securely
• Regenerate the key immediately if compromised
• Reconnect Convertri after regenerating keys
• Be mindful of the API rate limit if you’re handling high submission volumes.

Step-by-Step: Connecting ActiveCampaign to Convertri

Follow these steps to establish the integration:

1. In your Convertri Dashboard, click Account
2. Select Integrations
3. Scroll to Autoresponders
4. Click Setup under ActiveCampaign
5. Paste your API URL and API key.
6. Click Save

When the credentials are validated, Convertri establishes a secure connection using your authenticated user permissions.

Successful Connection Confirmation:

• A green checkmark appears beneath the ActiveCampaign logo
• This confirms the requested resource was accessed successfully

Testing Your Integration

Testing ensures your form data is sent correctly and not blocked by configuration or permission issues.

Here’s how to verify that contacts are being sent.

1. Publish your Convertri page (not Preview mode)
2. Submit the form using a real email address
3. Check your ActiveCampaign dashboard for:
   • New contact record
   • Assigned list
   • Applied tag
   • Triggered automation

If contacts don’t appear, the issue may be related to field mapping, permissions, or an API validation error.

Mapping Form Fields

Convertri uses an Atomic Forms system, meaning each input must be explicitly mapped so ActiveCampaign knows how to process the data.

If fields are not mapped correctly, ActiveCampaign may return a missing or invalid parameter response internally, preventing data from being stored.

Key mapping tips:

• Email fields must always be mapped
• Custom fields must already exist in ActiveCampaign
• Duplicate field types can cause data conflicts

Sending Tags, Lists, or Automations

ActiveCampaign allows multiple methods for handling new leads.

Lists:

• Contacts are added directly to the selected list
• Useful for simple segmentation

Tags:

• Tags can be applied during form submission
• Ideal for triggering automations and behavioral tracking

Automations:

• Automations can be triggered by:
  • Tag application
  • List subscription
• This approach scales better than list-only setups

Best practice: Use tags and automation triggers rather than creating excessive lists.

Troubleshooting Common Problems

“API URL is invalid.”

• Ensure the URL begins with https://
• Remove extra spaces or characters
• Copy directly from the Developer section of ActiveCampaign

“API Key not recognized.”

• Confirm the key belongs to the correct ActiveCampaign account
• Regenerate the key if needed
• Reconnect the integration in Convertri

“Contacts not appearing in the list.”

• Verify the form is published
• Confirm required fields are mapped
• Ensure the correct list is selected
• Check that the requested resource exists in ActiveCampaign

“Tag is not applied.”

• Make sure the tag already exists.
• Confirm it’s selected in the form configuration
• Check for automation conflicts

“Integration breaking after password change.”

• Password changes don’t directly affect APIs
• However, regenerated keys or permission changes can invalidate access
• Reconnect the integration if issues occur

“API rate limit exceeded”

• This can happen with high-volume traffic
• Software enforces an API rate limit
• Consider batching traffic, reducing submissions, or implementing a custom rate limit solution for large campaigns.

Need help setting up the form itself? Here’s a complete guide on form setup and troubleshooting, covering common configuration issues on the platform that can impact submissions and integrations.

FAQs

What forms can send data to ActiveCampaign?

• Convertri API forms using the ActiveCampaign integration
• HTML forms rely on ActiveCampaign’s embedded code instead

Can API limits affect form submissions?

Yes. If you exceed the API rate limit, submissions may fail temporarily until the limit resets.

Why does ActiveCampaign reject a submission?

Common causes include:

• Missing or invalid parameter
• Incorrect field mapping
• Unauthorized authenticated user
• Invalid requested resource

Can I safely remove the integration?

Yes. You can revoke access at any time from Account → Integrations, then reconnect later with updated credentials.