How to Add a Subdomain When its Main Domain is Added via Nameservers

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Adding a CONVERTRI record to a domain makes it easier to connect existing subdomains to our servers, or create a new one.

Alternatively, when you have a preexisting custom subdomain added via CNAME, that subdomain may signal that it’s not correctly configured. To fix this, just add a CONVERTRI record type for your subdomain to make sure that your site is pointing to Convertri.

  1. In the Dashboard, click Account. Then, click Domains in the left hand menu.
  2. Click Records next to the subdomain you wish to edit. Click Add a Record.
  3. Click to choose CONVERTRI from the record type dropdown menu.
  4. Enter your subdomain in the Name field, then click Create.

NOTE: Adding a subdomain via CONVERTRI record will create that subdomain if it does not exist, or configure everything properly if it already exists.