How to Forward a Domain

Video Tutorial:

Article:

If you add a custom domain in Convertri via nameservers, it will be available at a URL that’s something like www.yourwebsite.com. But, if people type in just yourwebsite.com (without the www), the only thing that will show up is your old non-Convertri site. You can fix that by forwarding the domain in Convertri:

  1. In the Dashboard, click Account. Then, click Domains in the left hand menu.
  2. Click Records next to the subdomain you wish to edit. Click Create Record.
  3. Click to choose CONVERTRI from the record type dropdown menu.
  4. Enter “www” in the Name field, then click Create.

Alternatively, if you've set up your domain via CNAME, when only www.yoursite.com works, you need to log into your domain registrar.

NOTE: These tutorials are for popular domain registrars Namecheap and GoDaddy. If you use a different service, the steps will be similar. If you get stuck, please email support@convertri.com.

Forwarding a Domain with Namecheap

  1. Log into your account at Namecheap.com.
  2. In your Domain List, click to Manage the domain you are working on.
  3. Scroll down to the Redirect Domain section.
  4. Click Add Redirect. Enter your root URL (e.g. yourwebsite.com) in the box marked Source URL.
  5. In the Destination URL box, enter your URL with https and www prefixes, e.g. https://www.yourwebsite.com.
  6. Save your changes.

Now, when anyone types yourwebsite.com directly into the URL bar, it will automatically forward to your website.

NOTE: this redirect will not work with a page URL, e.g. http://yourwebsite.com/page. This will result in a 404 error.

WARNING: You will need an SSL certificate for your domain if you want https://yourwebsite.com to redirect properly. If you don’t, yourwebsite.com and http://yourwebsite.com will redirect correctly, but https://yourwebsite.com will not.

Forwarding a Domain with GoDaddy

  1. Log into your account at GoDaddy.com.
  2. Click on My Domains.
  3. Click the 3 dot menu next to the domain you’re working with, and click Manage DNS.
  4. Scroll down to the Forwarding section. Click the pencil icon, or Add, for Domain Forwarding.
  5. Select https from the dropdown menu.
  6. Enter your URL with www prefix, e.g. www.yourwebsite.com.
  7. Click Save.

It may take a few minutes for the change to take effect.

WARNING: You will need an SSL certificate for your domain if you want https://yourwebsite.com to redirect properly. If you don’t, yourwebsite.com and http://yourwebsite.com will redirect correctly, but https://yourwebsite.com will not.